Call-in / Online Delivery Terms & Conditions

1. Product Warranties
All Goods are supplied and sold on an “as is where is” basis, unless the manufacturer, or supplier of such goods has issued a warranty in respect of such goods, in which case such goods are supplied and sold with the warranties issued and granted by the manufacturer, or supplier of such goods only. You hereby agree to look solely to such manufacturer, or supplier for any claims related to such warranties.

2. Delivery Service Surcharge
A delivery surcharge of S$20 applies for nett purchases below S$100. Free delivery for nett purchases above S$100. No delivery will be made outside mainland Singapore or to post office boxes. A re-delivery surcharge of S$20 will apply after the first failed delivery.

3. Modes of Payment
We accept credit card (VISA and MasterCard, Payable at all Outlets), Direct Bank transfer and cash payments.

4. Refund & Exchange Policy
All exchanges must be reported to Superpets within 7 calendar days, (inclusive of PH, Weekend and delivery date) and accompanied by the original receipts. All products for exchange have to be returned unused, in their original packaging & tag. For products which are wrongly or short delivered, Superpets will exchange/re-deliver as soon as possible. All exchanges of the products are subjected to management discretion. All decisions are final and no correspondence will be entertained.

5. Delivery Processing
Superpets strive to deliver all orders within 3 – 5 working days from the date we receive your order, excluding public holidays and Mondays. However we will try to send the order the very next day if possible.
Our Delivery department will contact you to inform the date and time of your delivery and we will confirm your delivery on the delivery date itself in the morning.
Before proceeding to your location, our driver will try to contact you again.

6. Membership Points
Subject to the Terms and Conditions of prevailing promotions, applicable membership privileges will only be given upon verification of membership status during ordering.

7. Contact Us
You can contact us at 64588072 or email us at enquiries@superpets.sg