SuperPets Retail Outlets Location
Frequently Asked Questions
Please read our FAQ before sending us a message.
How do I know if my order has been confirmed?
You will receive an auto-response upon ordering, showing that our system has captured your information and we’re on it! A customer service officer will then contact you within 24 hours to confirm your order and address, thus scheduling for delivery as well.
How long do I have to wait for my pet’s orders?
Orders will be processed within 24hours and we endeavour to deliver within 3 to 5 working days from date when order is placed. If you have a preferred delivery time (or special requests), you may indicate it under the “Remarks” column of “Delivery Details” during checkout, and we will try our best to adhere to it.
What should I do if my desired item(s) is(are) out of stock?
We will first contact you for notification, then inform you how long you have to wait for the stock to come in, and recommend the next suitable product (if any) for your pet. In the event that you decide to cancel the item in question, cancel the whole order, or if the item you have ordered has been discontinued by the distributor, we will refund your payment accordingly.
How do I change quantities or cancel an item in my order?
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