SuperPets Retail Outlets Location
Frequently Asked Questions
Please read our FAQ before sending us a message.
You will receive an auto-response upon ordering, showing that our system has captured your information and we’re on it! A customer service officer will then contact you within 1 working day to schedule the delivery, thus confirming your order.
Orders will be processed within 1 working day and we endeavour to deliver within 3 to 5 working days from date when order is placed. If you have a preferred delivery time (or special requests), you may indicate it under the “Remarks” column of “Delivery Details” during checkout, and we will try our best to adhere to it.
We will first contact you for notification, then inform you how long you have to wait for the stock to come in, and recommend the next suitable product (if any) for your pet. In the event that you decide to cancel the item in question, cancel the whole order, or if the item you have ordered has been discontinued by the distributor, we will refund your payment accordingly.
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