Have questions? Read below.
You will receive an auto-response upon ordering, showing that our system has captured your information and we’re on it! A customer service officer will then contact you within 1 working day to schedule the delivery, thus confirming your order.
Orders will be processed within 1 working day and we endeavour to deliver within 3 to 5 working days from date when order is placed. If you have a preferred delivery time (or special requests), you may indicate it under the “Remarks” column of “Delivery Details” during checkout, and we will try our best to adhere to it.
We will first contact you for notification, then inform you how long you have to wait for the stock to come in, and recommend the next suitable product (if any) for your pet. In the event that you decide to cancel the item in question, cancel the whole order, or if the item you have ordered has been discontinued by the distributor, we will refund your payment accordingly.
www.SuperPets.sg is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Returns, Exchanges and Guarantees
Pricing and Billing
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
You can always email us at firstname.lastname@example.org and we will email a copy of your receipt to you.
Your credit card will be charged within the next two working days after your order is submitted.
Delivery Service / Payment Methods
For orders above $100, we offer free island-wide delivery. For orders below $100, there will be a surcharge of $20.
We offer the following payment methods:
2. Cash on Delivery
3. iBanking (Online funds transfer)
POSB SAVING 109-300-292
Bank Code: 7171 Branch code: 081
Yes, please contact us in advance so that we have sufficient time to prepare your order before collection. You can do so by indicating 'Self-collection' when placing your order online in the comments form, or notifying us when placing your order through the phone.
Self-collection is available at Huat Hock Pte Ltd (Super Pets) from 11am-8pm (Tuesday days through Sunday) excluding Monday or Public Holidays at one of our stores located at these location
- Superpets @ Bedok 24HR
Blk 208 New Upper Changi Road #01-663 S460208
(Bedok MRT Station, near Sheng Siong)
- Superpets @ Kelulut 24HR
18 Jalan Kelulut Singapore S809035
(Along Yio Chu Kang Road)
- Superpets @ Bt Batok (Daily 9am-9pm)
Blk 374 Bt Batok St 31 #01-172 S650374
(Opposite Bukit Gombak MRT Station)
- Superpets @ Boon Lay Shopping Center 24HR
221 Boon Lay Place #02-184 S646221
- Superpets @ Farmart (Daily 12pm-12midnight)
67 Sungei Tengah 42/42A S699008
(KJE, Sungei Tengah Exit)
- Superpets @ Vista Point (Daily 9am-10pm)
Blk 548 Woodlands Dr 44 #01-15 S730548
Yes, re-packing is available. It will be chargeable at $2 per whole bag of dry food.
No, we absorb GST.
Unfortunately, we do not offer international shipping at this time.
To find the product(s) you're looking for, you may (1) use the navigation menus on the top right of our website. (2) Type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "View Cart" link at the top right of this site to view your cart. You'll see a box where you may enter your coupon code.
No, we are strictly against selling of pets, we encourage adoption instead. We do sell all kinds of pet food (for dogs, cats, hamsters, guinea pigs, gerbils, chinchillas, rabbits and fishes), cages, pet accessories (like collars, muzzlers, pet trays etc), cat litter and pet treats amongst many other products you will find at our website.