Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ‘Huat Hock Pte Ltd (Super Pets) relationship with you in relation to this website.

The term govern ‘Huat Hock Pte Ltd (Super Pets) ‘ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

Information on the Website

Huat Hock Pte Ltd (Super Pets) reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Trade Marks

The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website should not be construed as granting any licence or right to use any trade mark without the prior written permission of Huat Hock Pte Ltd (Super Pets).

External Links

External links may be provided for your convenience, but they are beyond the control of Huat Hock Pte Ltd (Super Pets) and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of Huat Hock Pte Ltd (Super Pets). Please contact us if you would like to link to this website or would like to request a link to your website.

Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Huat Hock Pte Ltd (Super Pets).

Huat Hock Pte Ltd (Super Pets) reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –

  1. Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
  2. Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information; post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the water dish’s and/or a third party’s computer system and/or network;
  3. Violate any copyright, trade mark or intellectual property rights of Huat Hock Pte Ltd (Super Pets) or any other third party;
  4. Submit contents containing marketing or promotional material which is intended to solicit business.

Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the water dish against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

Indemnity

The User shall agree to indemnify and hold Superpets and its employees and partners harmless from any and all claims, demands, actions, proceedings, liabilities (including any statutory liability and 3rd party liabilities) that made by any third party due to, or arising from the use of the Site and/or Services and/or the User’s breach of the Terms of Use.

Disclaimer of Liability

Huat Hock Pte Ltd (Super Pets) shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your personal information or material and information transmitted over our system.

In particular, neither Huat Hock Pte Ltd (Super Pets) nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever.

Refund & Exchange Policy
For Delivery; All refunds or exchanges must be reported to Superpets Hotline or Email within 7 Working Days and accompanied by the original receipts.  All products for refunds or exchanges have to be returned to Superpets unused, in their original packaging & tag.  For products which are wrongly or short delivered, Superpets reserves the right to refund the difference or supply the correct or short delivered products.  All exchanges or refunds of the products are subjected to management discretion.  All decisions are final and no correspondence will be entertained.

Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and Huat Hock Pte Ltd (Super Pets) in relation to your use of the website. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Huat Hock Pte Ltd (Super Pets) in respect of your use of the website.

Alteration

Huat Hock Pte Ltd (Super Pets) may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

Cession

Huat Hock Pte Ltd (Super Pets) shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the Singapore law.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Huat Hock Pte Ltd (Super Pets) reserves the right to refuse or cancel any orders placed for any product(s) listed at the incorrect price. Huat Hock Pte Ltd (Super Pets) also reserves the right to refuse or cancel any such orders regardless of whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, Huat Hock Pte Ltd (Super Pets) will immediately issue a credit to your credit card account in the amount of the incorrect price

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.