Return & Exchange
What is my status of refund?
What is my status of refund?
Refunds are processed within 1-5 days after enquiry or request/
How do i request a refund or replacement?
How do i request a refund or replacement?
To request a refund, you can do it via your account order page, for replacement products due to damage during shipping you can contact our hotline or email us at enquiries@superpets.sg.
Can i refund or exchange a item bought on promotional discount?
Can i refund or exchange a item bought on promotional discount?
All promotional items are not refundable or exchangeable, except in special cases when it will be reviewed.
Can i exchange an item broken during delivery?
Can i exchange an item broken during delivery?
If you receive a broken item during shipping, do drop us a text on whatsapp or email in with picture for our review.
How do i return unopened pet food or litter?
How do i return unopened pet food or litter?
Our return policy is within 7 days of unopend products in their original packaging and receipt number.
